Adventures in iPod craziness! Giving some background to what was going on before issues started. Then the steps taken so hopefully issue sue has been resolved? It's still questionable at this point.
Alright I am not a fan of the new operating system that is on my iPod touch 5th generation.
Allow me to share with you the list of symptoms that I have been experiencing over the last couple of weeks. Not exactly order in which they appeared to me, but this is from memory.
I have a large collection of music. At least for me. It was quite large, and really there are so many songs that I have spent way too long listening too that no longer suit my particular tastes. So I had been going through the alphabet list of songs since this last spring. Those I live with do not share my particular tastes in music, so my music is really just for me. But 1500 some odd songs were a bit much. Not all of them purchased digitally. Many are still on their original cd disks. Yes, I do still have CDs. They are dust collectors now that I have them in digital format. Remember the days when you could go to a used record store, they even sold used CDs. I know, such a great long time ago!
So I would delete the song off my iPod I no longer wanted, then added the name to a list in my notes so that I could go onto the laptop and remove the song from the library all together. This method has been working fine, up until the last iOS update 7.0.3 . That was when things started happening, and I had made it to the W's. Some reason every time I paused the song and came back to play my music my iPod would reset back a dozen songs. I do not play my music every day all the time. So there might be days or weeks that go by before I'm playing my music again, so this repeating behavior was not as noticeable.
When I would go to the song list and scroll all the way to the bottom it would tell me I had 957 songs. But when I hit 'playing now' it would say 957 of 968. These numbers changed, but they never matched up. The playing now showed more songs on my iPod than the song list showed.
Then randomly I started noticing that my iPod would be displaying the apple sign as it sat there on the counter or coffee table. Just in standby but It had just crashed and and or rebooted. (Not sure what apple calls it. To me tut was a crash and reboot, but I'm mostly a PC gal) This happened often enough I was catching it several times a day.
At this point I had done a reset all settings. Not a complete reset that erased all content.
This did not solve the issue. It was the only solution offered online when I was googling the crashing and resetting itself.
Next thing I happened to notice was under my settings and battery usage since last full charge, was dash marks for both stand by and on time. Was this a symptom or just a coincidence?
The final straw was when I would go to my music and tap on Zombies by the cranberries, Tina Turner would start singing, 'What's love go to do with it?' I would view the play now screen, then go back to the song list. I would scroll up the dozen or so songs, and see the red line indicators that music was playing from that track. I would tap on that song, and it would again take me to the playing now jumping back up the alphabet another ten songs or so.
Thought about doing a complete factory reset, but that was when I noticed my diagnostic log was extremely long. If I did a restore it would delete all that information and apple might need to know it if something was going on with the hardware. Since I am with in a few weeks of my 1 year mark, it was off to the apple store.
Apple connected my iPod wirelessly to their diagnostic software, and found that was no issues with the hardware. Everything was testing just fine. Really? Um what about the battery? Oh, for some reason we don't know why it's not showing up on our system. Him, imagine that!?
So let's do a factory restore, what we will do is a little deeper than just a normal restore. It's possible the software is not talking to the firmware of the hardware. The components have their own software, and with this iOS update already up to 3, I could see where something could be messed up.
Apple guy did the reset, but then I said how am I supposed to test it with out my music and apps. Duh?! So did another reset, but this time from iCloud back Up. The cloud doesn't have all my music, I think I have about 150 songs on iTunes cloud.
Started the new reset, but was taking so long so took it home to finish. Had no problem what so ever putting my music back on. I synced exactly 933 songs. While going through this process I bought one more song. 'Bezerk' by Eminem. Did a sync, but didn't show up on my song list. Went to iTunes on the desktop and looked at what was on my iPod and it was listed there but greyed out. Then I'm scrolling through some more songs and many of them are grey, there are someone listed a couple of times, greyed and blackened duplications, some with a grey circle, or a grey !
Could these grey songs be the ghosts of the songs list vs playing now list?
Hours of working on it I gave up and just went to iTunes on my iPod and downloaded the song and listened to it a few times before I was really about to go bezerk on this iPod. A day later, the darn thing crashed and reset itself yet again. Ughhhhh!!!!
Frustrated, I set up an appointment at the apple store yet again. This time the gal thinks it's my back up that is corrupted. Great. Yes I have everything syncd on my computer, go ahead and reset it.
Btw: syncd to the computer does not create a back up on the computer unless you mark back up to computer. If you back up to iCloud that's where everything will be. Including the 357 pictures I have taken over the last three years. In one of the updates to iTunes, and unknown to me, my computer no longer was backing up on my pictures to the computer. There is a setting you can sync your pictures to a folder on the computer when you sync your device. However, so onto the case here, They were gone!
Oh but wait?! My iCloud storage states there is still 2.5gb of data. Will a back up get them? Nope, didn't restore the pictures, but also didn't delete them -whew!
Great what do I do? I got it, do a restore from back up, get back all the pictures. Copy them from the iPod to my computer and then do another erase and restore. And yes again for the umpteenth time reset all my accounts!
Part of my plan worked. All the pictures downloaded to the iPod but my computer was only being allowed to view from May of this year and back two years. Nothing since may. So I started sending my pictures to myself via iMessage to my iPad. Can not do the air drop to an iPad 2. It does have iOS 7 but not the air drop feature. There wasn't many pictures, but alas the iPod crashed again. After restarting, all my pictures were back and viewable on the computer so I copied them off the iPod to the computer. And then yet another reset! I lost count how many times now.
Got all my apps back. 310 pictures, copied back to the iPod. The videos followed later to total 357. Those videos sure use up a ton of space, need to think those over.
Clicked sync music from selected tracks. (0) songs selected! What!!? Over and over it would not sync my music. Are you flipping kidding me?! My selected 934 songs, including the 1 new purchase won't sync. After trying so many variations I finally got it to sync 'all music from selected tracks.' Huh!? All music is now 968 songs.
So my pictures are removed from my iPod and at least safely backed up. I have 968 songs showing up on my iPod in both songs and on the 'playing now' screen. When I view my iPod content thru iTunes, it says I have 968 songs and none are greyed out, with ! Or (0) next to them.
So my guess is that some how my music got corrupted on my iPod library. Hopefully my library on the computer isn't messed up. (There needs to be an mp3 library fixer app.)
And battery usage since last charge 47 minutes 3 hours and 3 minutes on standby time.
I still have a few weeks to test this out completely while I still have my one year warranty. I wrote this lengthy blog in case someone googles ipod weirdness they can have some further insight that isn't found on apple.com
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